Viavi Solutions Inc. (VIAVI) has announced the availability of ApexNow, an app integration between VIAVI’s Observer Apex and ServiceNow IT Operations Management (ITOM) and Telecommunications Service Operations Management. ApexNow provides IT users with quick access to the VIAVI patented End User Experience (EUE) scoring model, further accelerating problem identification, analysis and resolution for IT users of Observer and the ServiceNow Platform®. The Observer application is available from the ServiceNow Store.
“Enterprises are grappling with increasing network complexity and security threats while facing a labor and skills gap. They need to equip their workforces with intuitive tools that will speed identification and resolution of issues from anywhere,” said Rohit Batra, head of telecommunications, media & technology product at ServiceNow. “The integration of the VIAVI EUE Score into the ServiceNow platform is a terrific example of such user friendliness and efficiency, enabling our joint customers to stay ahead of IT and service issues.”
According to VIAVI’s State of the Network survey, SecOps and NetOps teams are managing new tasks from anywhere, and supporting the growth in unified communications, all while computing a skill gap. ApexNow enables application technicians with varying levels of training to quickly isolate issues by network, server, application or client domain, or physical location. The VIAVI EUE Score is underpinned by a machine learning (ML) process that harnesses the power of the Service Now platform to provide an insight into the root cause of a degradation to allow an automated remedial process execution.
“Over the last year, VIAVI and ServiceNow have collaborated to allow our customers to utilize our combined technologies and enhanced product capabilities in ways that are game-changing in day-to-day operations,” said Chris Labac, Vice President and General Manager, Network Performance and Threat Solutions, VIAVI. “The ApexNow App integration is one visible result of this, building on a significant partnership and a focus on bringing impactful innovations to our customers.”
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