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Skill based Routing: How Contact Centers Can Benefit From It?

Skill based Routing: How Contact Centers Can Benefit From It?
C-Zentrix
Mon, 08/30/2021 – 14:14

We are always advised to make a good first impression. The same applies to all the contact centers as well. Not being connected to the right agent is a frustrating ordeal. Contact center owners are aware of how this reflects poorly on them in terms of time and revenue. Therefore, skill based routing is a must-have technology in a contact center.

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