IT cloud company ServiceNow today announced that it has acquired Mirror42 and will now offer its cloud-based IT and business intelligence solution to ServiceNow customers. The financial terms of the acquisition were not disclosed.
– Fred Luddy, Chief Product Officer, ServiceNow.
The new ServiceNow Performance Analytics product will provide users with Key Performance Indicator (KPI)-driven dashboards and scorecards that work transparently with all ServiceNow applications.
ServiceNow customers will be able to use the new product to optimize service processes in IT and across the enterprise.
ServiceNow Performance Analytics accesses a crowd-sourced library of over 6,500 KPIs that can be imported to ServiceNow instances for performance indicators within IT, Sales, HR, Marketing, Finance and other business functions.
Users can view the results from within ServiceNow or by using native iPhone, iPad, and Android applications.
ServiceNow plans to unveil additional details about the acquisition its Q2 financial results announcement on July 31, 2013.
“Adding advanced, predictive analytics to applications on the ServiceNow platform gives enterprises meaningful insight into business processes in a fast, intuitive way and significantly extends the power of our current reporting capabilities,” said Fred Luddy, Chief Product Officer, ServiceNow.
“The acquisition will help our customers draw even greater value from their ServiceNow implementations and accelerates adoption of the ServiceNow platform,” he added.
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