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Outbound vs Inbound SMS: What contact center manager needs to know?

Outbound vs Inbound SMS: What contact center manager needs to know?
C-Zentrix
Tue, 09/07/2021 – 14:53

SMS or Texting has been the there from the dawn of mobile communications. With the emergence of social media there has been plethora of communication platforms like Facebook, Twitter, Instagram, Viber, WhatsApp, WeChat and many more.

However, in many regions SMS is still a more reliable way of communication and more acceptable form of communication with brands.

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