Customer on-boarding platforms and services provider Mural today announced that it worked with over 100,000 small and medium-sized businesses in the last year and helped them maximize use of their cloud-based applications, including nearly 20,000 businesses on Microsoft collaboration tools.
The news comes three weeks after Mural launched Platform MaaX, a new on-boarding and post-sales support platform designed to provide SMBs with services that accelerate cloud implementation.
SMBs have used the Platform MaaX effectively to accelerate the cloud implementation and improve their satisfaction with Microsoft Exchange Hosted Services, SharePoint and Lync products, says the official press release.
Increasing activation rates by 233 percent and lowering customer churn by 70 percent, Platform MaaX ensures that users maximize the benefits of cloud services, and hence accelerates the path to revenue for service providers, including software developers like Microsoft service providers and hosting partners, as well as Office 365 resellers and syndication partners.
Platform MaaX supports a broad range of mission-critical SaaS services from various technology service providers and IaaS services including virtual servers and cloud storage from multiple strategic partners.
Its core capabilities include tools for rapid on-boarding and data migration applications, a Customer Experience 360 training and certification program, cloud service-specific data-gathering APIs, and a detailed user-centric knowledgebase.
“Microsoft Exchange Hosted Services, SharePoint and Lync give SMBs the robust, world-class collaboration capabilities they need to compete and succeed,” said Steve Zimba, President, Mural.
“Service providers are most vulnerable to losing customers in the first 90 days after a sale.Mural engineers work one on one with SMB employees to engage them more deeply, understand their overall IT needs, and educate them on other Microsoft services they could benefit from. We continue to serve more than 10,000 such businesses every month,” he added.
Available as a private-label or Mural-branded managed service and delivered from the Mural Customer Experience Center in Arizona, Platform MaaX can also be licensed, including use of all tools, methods, data analytics and content.
“Microsoft is committed to helping customers transition to the cloud and has built a large portfolio of products and service to support this effort,” said Marco Limena, Vice president, Hosting Service Providers Business at Microsoft.
“Microsoft also believes in giving choice to customers when it comes to where to deploy these technologies, and its strong alliance with its community of hosting service providers around the world ensures a seamless experience for customers,” he added.
Mural will be showcasing the advantages of its customer experience offerings at the Microsoft Worldwide Partner Conference, July 7–11 in Houston, in booth #1724.
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