Legacy tools put organizations to survival mode rather than digital transformation: Forrester

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AIOps tools

Legacy toolsets and strategies are still dominating among the organizations, even when these are failing to deliver end-to-end visibility into the digital services offered to the customers. According to a recent Forrester report, only 12% of enterprises are solely using modern tools.

The enterprises that are still using legacy tools, are focusing more on survival rather than transformation. Several studies suggest that the use of legacy tools on priority can negatively impact the ability of businesses to innovate. Businesses with legacy tools face longer service disruptions, issues finding in the system, and poor customer experience.

Key findings of the Forrester report

Forrester recently surveyed around 207 decision-makers in IT Ops, IT enterprise architecture, and IT service delivery. Below are the key findings of the survey:

  • Only 12% of enterprises fully transitioned to modern tools

Enterprises use infrastructure and application monitoring tools to identify and resolve the issues. However, 86% of them are still using at least one legacy tool, whereas 37% are fully dependent on legacy tools.

Only 12% of them have are fully dependent on modern monitoring tools. The modern tools can handle most of the data monitoring needs.

  • 33% of enterprises using 20+ tools

If enterprises are using 10 or more tools for infrastructure and application monitoring, then the IT monitoring environment becomes complex. Then it doesn’t matter whether they are using modern tools or legacy ones.

The report finds that one-third of enterprises are using 20 or more tools, which impacts agility and visibility. Enterprises with legacy tools struggle with a lot of basic things, such as IT staff unable to learn and support hybrid IT. This has put them on the survival mode rather than being able to transform.

  • Majority of enterprises evolving IT Ops for business agility

In order to adapt faster to changes in the market and customer needs, 68% of enterprises are evolving their IT Ops to support business agility. This will also help them to enhance the use of transformative tools like cloud, data analytics, etc.

84% of them reported improving the use of data analytics, while 80% are looking to increase the use of cloud services.

IT Ops for business agility

  • IT outages disrupt operations and are costly

When the enterprises face performance outages, 9% of them lose over $200K in the revenue per hour.

IT outage cost

IT complexity because of multiple tools can lead to a number of consequences, like high costs to support the environment, service degradation, and security risks.

The outages not only result in loss of revenue, but also in operational costs. 16% of businesses reported that the performance outages cost them $1,000 to $9,999 operational cost per minute.

  • 68% of enterprises looking to invest in AIOps-enabled solutions

AIOps-enabled monitoring solutions can help enterprises to gain IT visibility and address remediation challenges. Seeing this value, 68% of enterprises are looking to invest in these solutions. The investments will be made through new deployments and upgrades of existing tools over the next 12 months.

The AIOps-enabled solutions bring AI and ML-driven analytics which helps in making correlations and delivering prescriptive and predictive answers in real-time.

benefits of aiops

The full Forrester report is available here.

Images source: Forrester

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