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Juniper Networks and ServiceNow unite to offer automation power for enterprises and managed service providers

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Juniper Networks, renowned for its secure and AI-driven network solutions, has partnered with ServiceNow, the foremost digital workflow company, in an exciting collaboration aimed at delivering comprehensive automation for Managed Service Providers (MSPs) and Enterprises.

Through the integration of Juniper Mist Cloud and ServiceNow’s Telecom Service Management and Order Management for Telecom, the newly formed alliance between Juniper Networks and ServiceNow aims to streamline operations and eliminate the complexities associated with multi-layer, multivendor solutions. By enhancing network deployment and operational efficiencies while reducing costs, this partnership will benefit joint customers by delivering simplified and automated day-to-day operations.

The alliance between Juniper and ServiceNow will result in a comprehensive solution that integrates seamlessly into OSS/BSS or enterprise management systems. This turnkey, AI-driven, closed-loop solution will enable rapid network and services deployments.

This partnership addresses various labor-intensive and multiorganizational processes, starting from customer onboarding and extending throughout the customer’s lifecycle. The combined solution offers MSPs the advantage of automated workflows right from the beginning, resulting in accelerated time to revenue for MSPs.

The automation capabilities encompass crucial areas such as

  • customer onboarding and order management
  • simplified network services deployment through reusable template-based abstractions
  • comprehensive end-to-end monitoring and alerting

Customers who benefit from this collaboration can expect the following advantages:

  • End-to-end network service provisioning, monitoring, and alerting
  • Reduction in manual workflows and operator errors
  • Proactive auto-ticketing for network and service issue detection through Artificial Intelligence for IT Operations (AIOps)

In today’s rapidly evolving market landscape, businesses are increasingly investing in digital transformation to navigate complexities effectively. The partnership between Juniper Networks and ServiceNow is set to empower MSPs with a comprehensive automation solution tailored to their specific needs. Juniper Networks and ServiceNow have joined forces to redefine end-to-end automation possibilities by offering Service Provider and Enterprise customers a comprehensive suite of intelligent tools. By automating complex workflows, providing end-to-end monitoring and alerting, and delivering proactive solutions for network and service management, this collaboration aims to enhance operational efficiency, reduce errors, and streamline operations.

By joining forces, Juniper Networks and ServiceNow are poised to unlock the full potential of their offerings and deliver significant value to their Service Provider and Enterprise customers, as well as their customers’ end users.

Read next: Tech Service Providers’ Survival Guide: 12 Essential Strategies to Remain Relevant

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