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Facebook Messenger: Why contact centers use Facebook messenger?

Facebook Messenger: Why contact centers use Facebook messenger?
C-Zentrix
Tue, 09/14/2021 – 09:09

Customer service channels are never limited. With a rapid rise in influencer culture, social media has become an essential customer support hub. The surge in social media users increased with the oncoming of Facebook. Chatting on the user friendly Facebook Messenger was a big hit and eventually transformed into a channel for customer support as well.

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