Web hosting news and review site DailyHostNews announces Hostgator as winner of it’s February 2013 Editor’s Choice Award. Editors at DailyHostNews reviewed HostGator’s web hosting packages and gave an overall “A+” grade for the sales process, customer support, package features and usability.
An “unlimited everything” shared hosting company, HostGator offers VPS hosting, reseller hosting, and dedicated servers. All the hosting plans include unlimited disk space, bandwidth, MySQL databases, POP3 accounts and the cPanel control panel. HostGator offers 5 reseller accounts called Aluminum, Copper, Silver, Gold, and Diamond with various amounts of disk space and bandwidth depending on the package, 9 levels of VPS hosting and 4 dedicated server configurations in both Linux and Windows OS varieties. Editor’s at DHN have rated HostGator’s plans high on the scalability feature as moving from a shared plan to a Virtual Private Server or even up to a Dedicated Server is very easy.
After testing the various methods for customer support offered by HostGator, the editors preferred the phone method; however they found that all contact points were met with great response and resolution times. They also found HostGator’s sales associates to be very helpful, friendly, informative and knowledgeable. Along with a very active Discussion forum with 1,13,833 members, 2,31,845 threads, and 4,10,267 posts as of 7/3/2013, HostGator also has a detailed and extensive Knowledge-base and Flash Tutorials.
HostGator also scores high on Trust and Reliability parameter. Currently offering a 45-day money back guarantee with a 99.9% uptime guarantee, HostGator provides it’s customers with an option of submitting a cancellation request and getting full refund within the first 45 days of ordering if they aren’t satisfied with the provided shared hosting experience . There seems to be a unanimous praise for HostGator’s service not only on their website but also on on discussion forums outside their control.
Final Verdict: A veteran hosting service provider with a decade long experience, HostGator’s expertise is unquestionable when it comes to providing top-notch feature-rich hosting plans, outstanding customer support, high server speeds and great usability.