Cybersecurity provider Blumira announced the launch of the new managed service provider (MSP)-specific product features. These include a new MSP Portal, product enhancements to MSP offerings, and an educational Partner Marketing Kit. These resources help MSPs automate, streamline, and support their SMB customers in an increasingly challenging threat landscape.
MSPs can now manage their customers’ environments more efficiently and respond to customer requests faster with new features and resources, which in turn improves customer satisfaction rates.
“Most SIEMs today are built for enterprises with large IT and security teams, with few good options designed with MSPs in mind,” said Jim Simpson, CEO of Blumira. “SMBs, as well as their MSP partners, are attractive targets for attackers, as they are often less equipped to defend against ransomware and cyberattacks. At Blumira, our partner team, led by Director of Partner Strategy Jeremy Young, is committed to helping customers achieve advanced security defenses with an easy-to-use SIEM platform that combines logging, automated detection, and threat response for better security outcomes.”
Blumira is a cybersecurity company helping SMBs and mid-market businesses detect and respond to security threats, while meeting compliance and cyber insurance requirements. It provides accessible solutions for resource-strapped IT and security teams.
MSP Portal for streamlining implementation and management
The simplified security information and event management (SIEM) setup and management for MSPs will enable them better secure and serve their customers. The new MSP Portal lets service managers and help desk technicians add and edit customer accounts quickly. It also gives MSPs a global view of their customers, by the organization and individual user.
“Blumira’s new MSP Portal will greatly reduce our customer onboarding and administration times by providing immediate access to common changes and reducing the need to open support requests,” said Chris Lewis, Information Security Manager at NetSource One, Inc. “This will also let us close the loop much faster on customer access requests and billing inquiries. We’re very glad to see Blumira continuing to improve usability for MSPs.”
Enhancements to MSP offerings
Blumira’s platform comprises built-for-MSP features and enhancements that help MSPs effectively manage, market, and sell security solutions. This helps them get valuable SIEM, detection, and response capabilities while keeping overhead and management low for both MSPs and their customers.
With the new email alerting enhancements, MSPs can scale their security management and streamline their Professional Services Automation (PSA) ticketing workflow. The updating of Blumira’s notification email subject lines enables MSPs to easily map tickets to their different customers.
PSAs can map Blumira’s findings to the correct customers’ service board by parsing the subject line. This enables them to quickly identify and send Priority 1 threats after hours, directly to on-call technicians for triaging and faster threat response.
Partner Marketing Kit
Blumira released the Partner Marketing Kit to provide MSPs with the tools they will need to get started and add security to their selling portfolio. These tools and rsources include “Selling Blumira: Step-by-Step Guide For MSPs”, Blumira partner support, customer case studies, compliance guides, and Blumira product decks, data sheets, videos, and more. These tools make it easy for MSPs to learn about security and to teach their customers about it. The tools also make it easy for MSPs to market and sell security without hiring additional staff.
All MSP-owned accounts include new features and resources at no additional cost. This release is the first in a series of planned releases that will include additional features over the coming months and years. Read more about Blumira’s MSP offerings here.
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