A recent study conducted by OpsRamp has revealed that both enterprises and MSPs are actively seeking ways to increase efficiency in the year 2023. Despite a positive outlook on economic growth, 68.5% of survey respondents cited the need to enhance operational efficiencies to achieve sustained profitability and growth.
The primary needs for IT operations (ITOps) teams in 2023 are automation of operations (65.9%) and greater efficiency and productivity of IT operations teams and processes (60.9%). These two goals suggest a common objective of improving efficiency and productivity through increased automation.
Most organizations are employing AIOps for automation
While AIOps can help in mapping application and infrastructure dependencies, organizations consider automation of operations and processes as the chief benefit of AIOps.
58% of enterprises want to automate operations for improving team efficiency and productivity while 53% want to automate processes for improving operational governance. In the case of MSPs, this is 57% and 55%, respectively.
As per the survey, the top three preferred AIOps features for enterprises are built-in monitoring and native instrumentation (56%), incident visualization (51%), and impact visibility and service context (51%).
MSPs reported the same top three features, with incident visualization as their top choice, followed by built-in monitoring/native instrumentation and impact visibility/service context.
How ITOps teams are utilizing AIOps
The most used feature of AIOps for both enterprises and MSPs was intelligent alerting, used by 69.6% of enterprises and 66.1% of MSPs.
However, incident auto-remediation, which is the most advanced AIOps use case, was more popular with MSPs at 56.7%, whereas root cause analysis (57.2%) and anomaly/threat detection (52.2%) were the top choices for enterprises.
The main benefit that organizations received from implementing AIOps solutions is a reduction in open incident tickets, according to 63% of enterprises and 66.9% of MSPs. This is due to the use of intelligent alerting to consolidate alerts and reduce the number of duplicate incident reports.
Another benefit is a reduction in the mean time to detect and resolve, with 55.8% of enterprises and 56.7% of MSPs citing this as a secondary benefit.
Additionally, the automation of tedious tasks is cited as a primary operational benefit by more than half of the respondents.
A majority of respondents reported a reduction in incident resolution time of 25-50%. However, MSPs seemed to be more advanced in this area, with over 44% reporting a reduction of over 50%, compared to just over 33% of enterprises.
Organizations, including enterprises and MSPs, are aiming to improve operational efficiency by implementing automation through AIOps. By implementing AIOps, organizations were able to benefit from intelligent alerting and reduced the number of helpdesk tickets. Most organizations have seen benefits from AIOps within six months of implementation. Improvements in automation are a priority for enterprises and MSPs in 2023.
Source: The State of AIOps 2023