6 Best Trends to Ensure Customer Success in 2021

A customer’s experience is an essential asset for every company. With the start of 2021, one might wonder that what more can be done, in a competitive ecosystem, where everyone is exploring ways to enhance customer success. Above all, the global pandemic has had adverse effects on businesses and their customers alike. Customer goals have changed rapidly within the last few months, and as a brand, it’s a responsibility to meet them where they are. The major differentiator will be to understand the fine line between customer support and customer success.