Dedicated server and infrastructure services provider Hivelocity, has announced the introduction of a new live order tracking feature within their myVelocity customer portal. This new feature allows customers to follow along and know exactly where Hivelocity is with their new order as well as watch live within the data center as their new server gets deployed.
– Steve Eschweiler, General Manager, Hivelocity.
When someone places a new order with Hivelocity they are immediately granted access to myVelocity where they can see the new dynamic status bar showing exactly where the Hivelocity server deployment team is with their order. Customers can watch along as IPs are being allocated, RAM being installed, hard drives being mounted, operating system being loaded and so on, all the way to the rack and ping. When the status bar says “server being racked” customers will surely want to pay close attention to the live camera feed also included in the new order tracking system. Customers are able to watch live as the Hivelocity techs walk each new server into the data center and place them in their new rack. Hivelocity typically deploys new servers within 4 hours from the time payment is received so the status bar updates quickly.
“The Hivelocity Experience is something we work very hard to create for our customers. We are not just providing web servers, we are providing an over-the-top customer service experience. We liken the Hivelocity Experience to checking in at a 5 star hotel. From the moment you arrive you realize the staff and management team are working very hard to make the experience something fantastic and something special. The Hivelocity Experience starts from the instant you place your order. The new order tracker is just another way we have found to connect with our customers and make servers fun.” says Steve Eschweiler, General Manager, Hivelocity.
To learn more about myVelocity and the new order tracking system and data center camera feed, please click here.