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Mural Helps Over 100,000 SMBs Maximize Use of Cloud-Based Collaboration Tools

Customer on-boarding platforms and services provider Mural today announced that  it  worked with over 100,000 small and medium-sized businesses in the last year and helped them maximize use of their cloud-based applications, including nearly 20,000 businesses on Microsoft collaboration tools. Service providers are most vulnerable to losing customers in the first 90 days after a sale.Mural engineers work one on one with SMB employees to engage them more deeply, understand their overall IT needs, and educate them on other Microsoft services they could benefit from. – Steve Zimba, President, Mural. The news comes three weeks after Mural launched Platform MaaX, a new on-boarding and post-sales support platform designed to provide SMBs with services that accelerate cloud implementation. SMBs ha...

Mural Launches Platform MaaX, an On-boarding and Post-sales Support Platform

Customer on-boarding platforms and services provider Mural today announced the launch of Platform MaaX, a new on-boarding and post-sales support platform designed to provide SMBs with services that accelerate cloud implementation. Adopting new technology can be time-consuming and intimidating to small and medium-sized businesses, leading to low activation, underutilized services and high turnover. We’re hearing from our partners and customers that it’s very difficult to make the move to the cloud. We have built Platform MaaX to address this exact challenge. – Steve Zimba, President, Mural. Increasing activation rates by 233 percent and lowering customer churn by 70 percent, Platform MaaX accelerates the path to revenue for service providers and ensures that users maximize the benefits of t...

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