customer service

“We don’t want to simply be a monthly bill to our customers”-Steve Eschweiler, Hivelocity

“Support is great, hardware is great, network is great, speed is great and for dedicated servers the price is pretty darn good for the total package of quality.”- says this online review by techjr on a web hosting forum. “I believe what sums Hivelocity up best is what happened when we outgrew our server setup and asked for advice on an upgrade. Rather than try to sell us a more expensive package like most companies would do, we got techs assigned to us who went through, extensively, optimization procedures to try to get even more out of our current server without costing us a penny,” -says another one by Iain. A cursory glance on the web shows unanimous praise for Hivelocity′s service not only on their website but also on on discussion forums well outside their cont...

Outsourced Hosting Support Provider Server Sitters Expands Operations To Northern California

San Francisco, CA : Leveraging rock solid business performance and a growing roster of new clients, Server Sitters, a leading provider of professional technical support, software development and phone support services announced the launch of their new satellite operations facility located in Northern California. With our client base and business growing rapidly, we will continue to work in the best interests of our customers. This new facility will ultimately translate to an even higher level of service and support for our customer base. – Adam Gallant, Director and CEO , Server Sitters. Headquartered in Charlottetown, Prince Edward Island, Canada, Server Sitters was founded over a decade ago, and currently manages thousands of servers around the globe. The launch of this new facility is t...

Web Host Hivelocity Adds New Live Order Tracking Feature

Dedicated server and infrastructure services provider Hivelocity, has announced the introduction of a new live order tracking feature within their myVelocity customer portal. This new feature allows customers to follow along and know exactly where Hivelocity is with their new order as well as watch live within the data center as their new server gets deployed. The Hivelocity Experience is something we work very hard to create for our customers. We are not just providing web servers, we are providing an over-the-top customer service experience. We liken the Hivelocity Experience to checking in at a 5 star hotel. From the moment you arrive you realize the staff and management team are working very hard to make the experience something fantastic and something special. The Hivelocity Experienc...

Oracle Buys Cloud Marketing Firm Eloqua For $871M

Oracle, which has been on a  cloud-based and  B2B marketing software companies buying spree lately, has agreed to acquire Eloqua,  a marketing automation Saas company which develops automated marketing and demand generation software and services for business-to-business marketers. Oracle paid $23.50 per share for Eloqua, a 31 percent increase over the company’s closing price of $17.92 yesterday. The acquisition has been unanimously greenlighted by  Eloqua’s board of directors and is expected to close in the first half of next year pending regulatory and Eloqua stockholder approval. In a press statement, Oracle indicated that it  is planning to use Eloqua’s assets to build out its multi-channel customer service and lead generation products. “Modern marketing practices are ...

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