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Dear User,
Hoping that this ‘once in a lifetime’ year comes to a close, Community by NASSCOM Insights wishes you a Merry Christmas and a wonderful New Year. The year 2020 has been impacted massively by Covid-19. We take this opportunity to share the best of content from Community for the month of December so far. Hope you will find these relevant and insightful (any comments or thoughts on them will be welcome!).

Improving CSAT in A BPO Contact Center by Integrating Conversational AI with RPA
Imagine a banking BPO getting hundreds of loan applications each day from scores of countries that the bank services worldwide. If humans were to work on this unassisted, it would be inefficient, and error-prone leading to incorrect decisions…[read more]

The Rise and Rise of Cloud Native Computing
In the last few years, most companies have realized the need to move crucial components of their business infrastructure to the cloud. Many have also chosen to migrate their legacy systems to fast, cost-effective, and easy-to-manage cloud computing…[read more]

Unlock Machine Learning for the Public Sector
Machine learning (ML) is the underlying technology that powers intelligent systems. While ML has been around for decades, its accessibility as a tool to transform organizations is relatively new. The lack of a singular proven path to ML success keeps some public sector organisations waiting on the side-lines…[read more]
Steganography in Tokenization
Steganography is the art of hiding a secret inside information. The literal meaning is “covered writing”. Images are one of the popular sources of hiding secret information. Presented below is a basic functional diagram of a steganography system that works on images…[read more]
AI trustworthiness will drive its adoption in enterprises
AI technology is an essential part of industry’s efforts to revisit business strategies and keep pace with a world increasingly defined by AI-based intelligent systems. It helps improve efficiencies, create effective decision systems, reduce cycle time, and enhance the customer experience…[read more]
Manufacturing and agility
I had the opportunity of reading the book “The Unicorn Project” last December. As I collect my thoughts for an outline for this blog, I felt it would be a great idea to reflect on how closely the analogies echo between agile manufacturing and software development considering some of the software we have toyed with over the past…[read more]

Top 10 technology trends in 2020-21 that are here to stay
When companies asked employees to work from home (WFH), early in March 2020, nobody thought it would last this long. Nationwide lockdowns forced people to convert their homes to working offices…[read more]

Technology Trends That are Helping E-Commerce Business
The e-commerce sector is evolving by leaps and bounds. By the time 2019 ended, the global e-commerce market had registered a sales of $3.5 trillion – a figure that experts predict to reach $4.2 trillion by the end of 2020…[read more]

Trends to Simplify E-commerce Selling Part 1: What is India Shopping Online?
Beginning with the What is India Shopping Online we will show some important facts and insights into the e-commerce trends in India…[read more]

SEBI’s Consultation Paper on applicability and role of the Risk Management Committee
Securities and Exchange Board of India (SEBI) recently released a discussion paper to solicit public comments on proposed amendments to SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015 … [read more]

E-invoicing Update: Extension in implementation of QR Code till March 31, 2021
The Central Board of Indirect Taxes and Customs (CBIC) issued Notification No. 89/2020 – Central Tax on November 29, 2020 waiving off penalty on non- implementation of dynamic Quick Response (QR) code till March 31, 2021…[read more]

How COVID Will Accelerate Certain Technologies & Trends
Tackling a pandemic with a timeless purpose
Lights, Camera, Action: Rise of the Virtual Event!
A New Beginning: Operating remotely and autonomously

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