DAILYHOSTNEWS, October 12, 2011 – Fujitsu recently announced the availability of its new Remote Infrastructure Management service in India. The service will help to deliver high-quality system operations at a low price through offshore facilities. The company also offers similar services in Japan.
The new service will remotely handle the operational oversight of customer systems and will be operated by India-based Fujitsu Consulting India (FCIPL). Apart from bringing together a wide range of technologies and expertise from within the company group, the service also enables high-quality system operations that overcome common concerns underpinning offshore services– differences in language, culture, and technology.
Since the service is offered at a low price, customers can trim their system operation costs and optimize operations so as to focus on their primary business tasks. Fujitsu’s own in-house experience with this service has shown that it can cut costs for systems where it is employed by roughly 20% over a three-year period.
According to the company, in the recent years, multi-vendor system environments have increased leading to greater demand for higher-quality operations services to counteract the problems that come along. Also, due to the increasingly complex and larger-scale systems, operational support has become more expensive and work-intensive, resulting in a greater burden on customers. These challenges have made the company offer Remote Infrastructure Management service, which delivers high-quality system operations at a low price to its customers through offshore facilities.
Sources from the company reveal that it has previously delivered offshore system operations services from offices in India, the Philippines, and Russia to English-speaking customers in Europe and North America. It is now is now leveraging this know-how at FCIPL – a Fujitsu Group company based in Pune, India – to offer services in both English and Japanese to Japanese companies.
The Remote Infrastructure Management service is available immediately and it offers the following features: system monitoring, utilization management, backup management, performance management, security management, version/release management and service management.
The Company is a leading provider of IT products and services for the global marketplace including hardware, software, networking and business solutions. It is headquartered in Tokyo, Japan.