DAILYHOSTNEWS, October 30, 2011 – EarthLink, a leading IP infrastructure and services company, has signed an agreement to purchase the IT Solution Center and hosted application business from Synergy Global Solutions, a provider of hosted IT products, services and solutions based in Western, NY.
This acquisition will provide EarthLink with scalable 24x7x365 IT service support capabilities to allow customers to outsource critical IT services in a cost efficient manner. The IT Solution Center is comprised of a Help Desk, Network Operations Center and remote care platform that provide SAS-70 certified services, tiered network support and monitoring, remote technical management and support across a wide range of networking and operating system platforms.
The acquisition is expected to close before the end of the year, subject to satisfaction of customary closing conditions. Under the terms of this agreement, EarthLink will also assume relationships with approximately 120 Value Added Resellers (VARs) that currently sell the Solution Center and hosted application services.
EarthLink plans to leverage this distribution channel to offer those VARs additional EarthLink Cloud and communications solutions. Additionally, EarthLink plans to extend the IT Solution Center services to its base of over 100,000 business customers and through its existing sales channels. In addition to the Solution Center, EarthLink is acquiring Synergy’s cloud-based application service which provides end-to-end hosted IT capabilities for the environmental services vertical market. This service already utilizes the EarthLink Cloud framework for hosting its cloud-based application service and features SuccessWare21® software.
Synergy President Clark Crook will join EarthLink as Vice President of Solution Center Services, and will report to Brian Fink, EarthLink Executive Vice President of Managed Services. Crook will also be responsible for managing EarthLink’s Solutions Center and deploying these capabilities throughout the company’s distribution channels.
Ray Hutch, founder and CEO of Synergy Global Solutions commented, “The Solutions Center and SuccessWare products have long been key elements in meeting customers’ IT needs. With EarthLink’s deep resources and strategic vision for growth, the Solution Center’s competency in providing leading edge technical help desk services can be expanded nationwide. In partnership with EarthLink, Synergy will continue to offer these best-in-class services to our Western New York State clients.”
EarthLink is a leading provider of Internet Protocol (IP) infrastructure and services to medium-sized and large businesses, enterprise customers, and over 1.6 million customer relationships across the United States.