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Computer Troubleshooters Leadership Change

DAILYHOSTNEWS, January16, 2012 – Computer Troubleshooters Chief Executive Officer Chip Reaves announced his resignation last week. After 13 years at CT, the top tech support franchise worldwide, Reaves will turn his focus to a new project, Bigger Brains.

Reaves’ official last day with Computer Troubleshooters will be March 2; however, he’ll continue to serve as a consultant for several months. He’ll also stay involved with the local franchise, Computer Troubleshooters of Anderson (South Carolina), which he runs with his wife and several partners.

“It’s definitely an interesting time, with mixed emotions all around, but I’m convinced that now is the right time for me to do something new,” Reaves said.

John Davies, Chief Executive Officer of Merrymeeting, Inc, the company that took a majority interest in Computer Troubleshooters in 2008, will lead Computer Troubleshooters this year. Also, Kelci Cotter and Kim Weinberger will be joining the CT corporate management team. Kim is a highly experienced CT franchise owner and Assistant National Director.

In 1999, Reaves became the first Computer Troubleshooters franchisee in the United States. He subsequently became the National Director for CT’s operations in the U.S. and ultimately the CEO of CT Global.

During his tenure, Computer Troubleshooters’ network blossomed to 450 franchises in 28 countries, including Saudi Arabia, Colombia, Nigeria, Ethiopia, and the Philippines.

“I’m proudest of what we’ve accomplished in terms of recurring revenue though: being the first franchise to embrace managed services with BEST and HOST, and our partnerships with Dell, Fonality, and Autotask,” he said. “When I first joined CT, I probably could not have picked out Australia on a map, but CT has enabled me to visit and learn about 14 countries and gain friends in countless more.”

Computer Troubleshooters is the Number 1 Tech Support Franchise Worldwide (as ranked by Franchise Business Review) and helps clients with offices across the United States and worldwide. Its network has the capabilities to handle the total technology needs of home users, home office users, and small businesses.

Computer Troubleshooters provides a full range of computer and technology solutions to small-business owners and private home users. Services range from onsite and remote support services on demand to monthly monitoring and service plans, virus and spyware remediation and protection, VoIP Telephony, Cloud Computing, Web development and many more technology services. Computer Troubleshooters also offers the world’s only “No-Downtime-Guarantee” for customers on their BEST service plan. Launched in 1997, Computer Troubleshooters now has more than 450 franchises worldwide in more than 28 countries. Ranked by Entrepreneur Magazine, Franchise Business Review, and AllBusiness.com as a top technology franchise.

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