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Certified Hosting Uses How To Videos to Connect With Customers

DAILYHOSTNEWS, December 13, 2011 –  Certified Hosting, the leading specialist in shared hosting, reseller hosting, and dedicated server hosting services, has announced the launch of exciting new video content available at certifiedhosting.com. With a friendly, informative style designed to make the basics of web hosting easier to understand, Certified Hosting’s new videos help to put a face to this rapidly growing hosting company.

“The truth is that the web hosting industry can at times be a little cold and uninviting,” said Kacy Carlsen, co-founder and CEO of Certified Hosting. “That’s not what we are about. At Certified Hosting, we are real people who love getting to know our customers, whether we are helping them get started with their hosting or just hearing about the success they have had online. Our latest video, available now, explains the basics of getting your web hosting service online and acts as an introduction so that every potential customer knows we are friendly people and always willing to help.”

Although almost everybody can identify the major benefits of establishing a web presence online, the realities of implementing a professional, attractive and easy to navigate website can be overwhelming to those with no prior knowledge of web hosting services. In addition to the difficulty of choosing between different types of hosting such as dedicated server hosting or VPS web hosting plans, businesses need to choose and register a useful domain, link this domain to their hosting plan, and then launch actual content onto their server. Certified Hosting’s latest video, ‘How To Create A Website In 5 Steps,’ is delivered by Kacy Carlsen herself, with a friendly, humorous approach that helps to engage the audience and make learning the basics of setting up a website an enjoyable experience.

In addition to the informative video guide to setting up a website hosting plan, Certified Hosting also now offers an informal question and answer service, called Ask Kacy. By completing a short online form, current and potential customers can get in direct contact with Certified Hosting’s co-founder and CEO to ask a question on just about any subject. The new video blog (VLog) works alongside over 200 existing video tutorials to provide a more comprehensive overview of what Certified Hosting does and how the company works. In the first video of the series, Carlsen outlines the recruitment process of technical support staff, identifying the key traits that lead to the creation of a helpful team to respond to online chat, ticketed support, or phone calls. Carlsen hopes that the introduction of Ask Kacy will make Certified Hosting’s customer service division even more impressive.

About Certified Hosting
Certified Hosting was established in 1999 as a Southern California based unlimited web hosting company to provide shared hosting, reseller hosting, and managed dedicated servers to Fortune 500 companies, small businesses, and individuals throughout the world. Recognizing that each client has unique goals, Certified Hosting tailors hosting services to meet specific needs including individualized services available for clients in many different specific industries such as unlimited ffmpeg hosting, flash hosting, wordpress hosting, dolphin hosting, elgg hosting, magento, joomla, drupal, and php motion hosting, among many other technologies available for webmasters and business owners.

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